Refund Policy

1. One-time purchases only

Every Birthday Compass product is a one-time digital purchase in US dollars. There are no subscriptions, no trials that turn into paid plans and no automatic renewals, so there is nothing to cancel. You pay only the price shown before you confirm.

Add-ons offered at the end of a report are separate one-time charges, made only after you tap “Add” and then “Confirm”. Each purchase has its own receipt and can be refunded on its own. If you bought two items in one payment (the 2027 Season Plan with the printable 2027 planner), you can ask for a refund of the planner alone ($4.99 — you keep the 2027 Season Plan) or of the whole payment. The planner comes with the 2027 Season Plan and is downloaded from its report, so a refund of the 2027 Season Plan refunds the whole payment, planner included.

2. Refunds within 14 days

Email us within 14 days of your purchase and we’ll give you a full refund of that item. You don’t need to give a reason — though if something didn’t work or wasn’t what you expected, we’d be glad to hear it so we can improve.

If you were charged twice for the same item, or charged for something you never received, we’ll always refund it, even after 14 days, once we’ve confirmed it in our records.

Refunds don’t depend on any outcome in your life or work, because no outcome is promised — our reports are for entertainment and self-reflection (see our Terms of Service).

The refund on request applies once per report: if you buy a report again after we refunded it, we may decline a refund of that repeat purchase. This limit never applies to double charges or to items you didn’t receive.

3. How to ask for a refund

Email support@birthdaycompass.com (or reply to your purchase email) and include:

• the email address you used at checkout;
• the order reference from your purchase email (it starts with “BC-”), or the reference shown on an add-on’s on-screen receipt (it starts with “pi_”), if you have it — replying to the purchase email works too;
• which item you would like refunded, if you bought more than one.

We aim to reply within 2 business days.

4. When the money comes back

Approved refunds go back to the original payment method through our payment processor, Stripe. We confirm the refund in our reply to your email; Stripe may also email you its own confirmation. Banks usually take 5–10 business days to show the refund on your statement; the exact timing depends on your bank.

5. Access after a refund

A refund ends access to what was refunded, on every device (report page, PDF downloads and email links):

• Full refund of a payment — everything bought with that payment ends.
• Refund of the planner alone ($4.99) from a 2027 Season Plan + planner payment — only the planner ends; your 2027 Season Plan stays available.
• Refund of the 2027 Season Plan from that payment — we refund the whole payment, so both end.
• A smaller goodwill refund — less than the price of the cheapest item in that payment (for example, less than $4.99 on a 2027 Season Plan + planner payment) — doesn’t change your access.

Other purchases you made are not affected.

6. Disputes and chargebacks

If you don’t recognize a charge or something went wrong, please email us first — we can usually sort it out faster than a bank dispute (chargeback). You can always contact your bank or card issuer if you prefer.

While a dispute is open, access to that purchase is paused. If the dispute is closed in our favor, access is restored; if it is closed in your favor, the purchase is treated as refunded.

7. What the charge looks like

Charges appear under a short name like these (your bank may show it slightly differently). Your purchase email shows the exact name for your order.

• BDAYCOMPAS* BLUEPRINT — Full Business Blueprint, $14.99
• BDAYCOMPAS* 2027 PLAN — 2027 Season Plan, $19.00, or $23.99 if you also ticked the printable 2027 planner (PDF) ($4.99) at checkout — both appear as one charge
• BDAYCOMPAS* CALENDAR — 12-month launch calendar (add-on), $9.99
• BDAYCOMPAS* BLUEPRINT — Business Blueprint (add-on offered after the 2027 report), $9.99

8. Contact

Email support@birthdaycompass.com — we usually reply within 2 business days.

By mail: Nastvix Inc., 8 The Green, STE A, Dover, DE 19901, USA.